What are Barriers in Tourism Planning? There are different barriers in planning and the factors involved in the barriers as well as resolutions of tourism. Tourism development germinates special ecological…
What is Catering Industry in Hotel? Restaurants are places where food and drink are available at a cost. These catering establishments are an important link in the food chain. The…
What is Food and Beverage Service? The food and beverage service comprises of two main operational areas: Bar (Service of Beverage and Restaurant (Dining services). The personnel related to this…
Why Are Communication Skills Important in Customer Service? Customer service efforts are designed to ensure the prompt and efficient delivery of quality products and services to customers, as well as…
What is SWOT Analysis? SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats. By definition, Strengths (S) and Weaknesses (W) are considered to be internal factors over which you…
What are Customer Service Dos and Don'ts? Every day customer service representatives face situations when what they say makes or breaks a service interaction. Below are ten phrases that should…
What are Customer Service Skills? Customer satisfaction is an important aspect of any organization. Hence only giving good customer service would not make or break customers, but to retain customers…
What is Customer Segmentation? Customer segmentation refers to the division of the customer base into specific types according to purchasing behaviour patterns. Understanding the various types of customers that you…
What are types of customers? Customers play the most significant part in business. In fact, the customer is the actual boss in a deal and is responsible for the actually…