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What is SWOT Analysis? SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats. By definition, Strengths (S) and Weaknesses (W) are considered to be internal factors over which you…
What are Customer Service Dos and Don'ts? Every day customer service representatives face situations when what they say makes or breaks a service interaction. Below are ten phrases that should…
What are Customer Service Skills? Customer satisfaction is an important aspect of any organization. Hence only giving good customer service would not make or break customers, but to retain customers…
What is Customer Segmentation? Customer segmentation refers to the division of the customer base into specific types according to purchasing behaviour patterns. Understanding the various types of customers that you…
What are types of customers? Customers play the most significant part in business. In fact, the customer is the actual boss in a deal and is responsible for the actually…
What is Organizational Alignment? Organizational alignment requires compatibility between the strategic and cultural"paths," and consistency within them. Values should be compatible with goals: a group that values flexibility should think…
What is Customer Orientation? Customer orientation refers to customer-centric business. This model provides a personalized customer experience that focuses on establishing healthy relationships between service providers and consumers by first…
What is Customer Retention? Customer retention is the maintenance of continuous trading relationships with customers over the long term. Customer retention is the number of customers doing business with a…
Who is a Customer? A customer (also known as a client, buyer, or purchaser) is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or…